What I Do
20+ years steering critical IT service environments, enterprise delivery models, and large-scale programs across highly regulated industries — Banking, Insurance, and Telecommunications.
My work sits at the intersection of three leadership disciplines: Service Delivery Management, IT Governance & PMO Leadership, and IT Delivery Management.
Selected Impact
Two decades of traceable, quantified impact across Tier-1 regulated environments.
Enterprise PMO governance
governed enterprise PMO portfolios exceeding 200K delivery hours in a single program and 500K+ cumulatively across enterprise banking programs.
Critical service management
direct management of critical IT service environments above 130K hours/year, ensuring SLA/KPI compliance, financial control, and operational resilience.
P&L accountability
financial accountability for managed services portfolios up to €6.5M/year, leading multidisciplinary teams of up to 75 professionals.
Service stabilization
driving SLA compliance above 98% and elimination of contractual penalties in critical insurance and banking environments.
Sectors & Focus
Banking · Insurance · Telecommunications · Energy · Retail · Public Sector.
20+ years of Tier-1 leadership in IT service delivery, governance, and transformation — most recently an 8-year run directing critical IT services and governance, and delivery for Tier-1 accounts across Banking and Insurance.
Today I partner with organizations across Service Delivery Management, IT Governance & PMO, and IT Delivery Management — as a permanent senior leader or through interim and advisory engagements.
Let's Connect
Reach out directly or via LinkedIn to discuss senior management opportunities in Service Delivery Management, IT Governance & PMO, or IT Delivery Management.