Professional Profile
Senior IT professional with 20+ years steering complex IT service environments, enterprise delivery models, and large-scale programs across highly regulated industries.
Specialized in stabilizing critical IT services, driving operational performance, governing multi-provider ecosystems, and enabling predictable delivery. I have governed enterprise PMO portfolios exceeding 200K delivery hours in single programs and over 500K cumulatively across my career, and directly managed IT service environments above 130K hours/year, ensuring SLA/KPI compliance, financial control, and risk mitigation.
My value proposition bridges governance, operational excellence, and delivery execution to solve complex IT challenges and ensure predictable, high-impact outcomes.
Three Core Leadership Dimensions
Key impact: Service stabilization with SLA compliance ~98% · Change Failure Rate reduced 65%
Operational governance and stabilization of critical IT services. Focused on SLA/KPI management, P&L governance, managed services delivery, capacity planning, resilience, and multi-vendor ecosystem coordination. P&L control up to €6.5M/year, critical incident reduction 80%, OPEX reduction, penalty elimination, managed services environments above 130K hours/year.
Key impact: 200K+ hours single-program PMO governance
Design and execution of governance frameworks, PMO operating models, and multi-provider coordination — including regulatory program governance (RDA-BI/BCBS 239). Expert in delivery oversight, financial governance, risk management, and executive reporting for regulated environments. Cumulative portfolio governance above 500K hours; budget variance control <10%; milestone compliance ~90–95%.
Key impact: Pre-production defect detection >85%
Direction of complex programs across enterprise data platforms (DWH, Big Data), SDLC governance, and Release Management in multi-factory models (up to 6 factories simultaneously). Regulatory delivery under IAS 39 compliance frameworks; technical roadmap orchestration; data integrity and traceability across critical banking systems.
Career Timeline & Credentials
| Period | Role | Environment |
|---|---|---|
| 2025–2026 | Senior IT Governance & Delivery Manager | Grupo Santander (Ayesa) |
| 2023–2025 | Senior IT Service Delivery Manager | Mapfre (Ayesa) |
| 2021–2023 | Senior IT Service Delivery Manager – Data Operations | Banc Sabadell (Ayesa / Kyndryl) |
| 2020–2021 | IT Service Delivery Manager | TGS Telefónica / ALSEA (Ibermática) |
| 2018–2020 | IT Service Delivery Manager – eLab | Santander CIB (Ibermática) |
| 2016–2018 | Transformation & Advisory | Independent Consulting |
| 2013–2016 | PMO Regulatory & Technical Delivery Manager | Santander / Liberbank (Atmira) |
| 2010–2013 | Senior PMO & Delivery Manager | ISBAN / Repsol (Devoteam) |
| 2007–2009 | PMO & Enterprise Program Manager | BBVA (Everis) |
| 2003–2007 | Project & Service Delivery Manager | GFI INFORMATICA |
| 1998–2003 | Senior Technical Consultant / Team Lead | GFI INFORMATICA |
Key Clients
- Banking: Grupo Santander · BBVA · Banc Sabadell · Liberbank
- Insurance: Mapfre
- Telecommunications: Telefónica Global Solutions
- Energy: Repsol
- Retail: ALSEA
- Public Sector: Public sector organizations (GFI era)
Certifications & Knowledge Frameworks
- Active certifications: PMP® — Project Management Professional (PMI · 2026 · ID: 4323923); ITIL® 4 Foundation (PeopleCert · 2025 · ID: GR671849348JG).
- Applied knowledge frameworks: COBIT · CMMI · ISO 20000 · ISO 21500 · ISO 31000 · ISO 15504
Education
- Executive MBA: EOI, Escuela de Organización Industrial (2011)
- Computer Engineer (Engineer's degree): Universidad de Murcia (1998)
- Postgraduate studies in Telecommunications Business Management: UPM
Languages & Availability
- Spanish: Native
- English: B2 — working experience in international teams (UK, USA, Germany, Mexico)
- Location: Madrid, Spain · Available immediately · National / international mobility · Hybrid or on-site
Let's Connect
View my Expertise tracks or get in touch directly to discuss senior management opportunities.