Senior IT Service Delivery Manager with 20+ years directing managed services and critical IT operations in Banking, Insurance, and Telecommunications — across Core and Enterprise Tier-1 financial ecosystems. End-to-end management of service environments above 130,000 hours/year, with P&L accountability, multi-vendor governance, and SLA/KPI control under ITIL. Specialized in critical service stabilization, operational continuity, and continuous improvement — ensuring stability, profitability, and service quality for the business.

Core Capabilities

• SLA / KPI Governance: Operational oversight of critical services against contractual SLA/OLA targets; penalty elimination; incident, problem, and change management.
• P&L Accountability: Financial management of managed services portfolios up to €6.5M/year; cost forecasting, deviation control, and margin recovery.
• Multi-Vendor Governance: Coordination of multi-provider ecosystems; SPOC model; supplier performance management; contractual compliance.
• Service Stabilization: Rapid recovery of underperforming services; taskforce leadership; process reengineering; capacity planning.
• Operational Resilience: Business continuity planning (BCP/DRP); crisis management; service transition; operational risk mitigation.

Frameworks & Tools

ITIL 4 Foundation · ISO/IEC 20000 · COBIT · Jira Service Management · ServiceNow · Confluence · Power BI

CV SDM available upon request — contact@josegalindo.net

IT Governance & PMO Lead (PMP®) with 20+ years directing strategic governance, Enterprise PMO, and large-scale technology portfolios across highly regulated Banking, Insurance, and Telecommunications (Tier-1). Governance of multi-provider, cross-border portfolios — with individual programs exceeding 200,000 delivery hours and a cumulative PMO governance volume exceeding 500,000 hours across career, including financial direction, investment prioritization, capacity planning, and budget deviation control under PMI, Agile, and ISO frameworks. Specialized in regulatory program governance (RDA-BI/BCBS 239, IAS 39) and data platforms (Big Data/DWH) in Core Banking, with executive reporting and decision support for Steering Committees and senior management.

Core Capabilities

• Enterprise PMO Leadership: Design and implementation of PMO operating models from scratch; governance standardization across multi-lab and multi-factory ecosystems.
• Portfolio Governance: Multi-program orchestration; strategic prioritization; milestone compliance oversight (~90–95%); budget variance control (<10%).
• Financial Governance: CAPEX/OPEX management; forecasting; resource and capacity planning; investment allocation and deviation reporting.
• Executive Reporting & SteerCo: Reporting and decision support for senior management; Steering Committee management; KPI/OKR frameworks; delivery dashboards for senior management.
• Regulatory Governance: Program-level oversight of regulatory delivery (RDA-BI/BCBS 239, IAS 39); multi-factory coordination; compliance traceability.

Frameworks & Tools

PMI/PMBOK · Agile & Hybrid Delivery Frameworks · COBIT · CMMI · ISO 31000 · Jira Service Management · Confluence · Bitbucket · Power BI

CV GOV available upon request — contact@josegalindo.net

Senior IT Delivery Manager with 20+ years leading the software development lifecycle (SDLC) and technical delivery of critical data platforms — Data Warehouse, Big Data, and regulatory reporting — in Banking, Insurance, and Enterprise Telecommunications Tier-1. Proven track record in technical roadmap orchestration, predictable Release Management, technical debt mitigation, and capacity governance in multi-vendor and multi-factory models. Expert in connecting business and regulatory demands with technical execution — ensuring data integrity and traceability, delivery quality, and stability of critical systems in regulated environments.

Core Capabilities

• SDLC Governance: End-to-end delivery lifecycle oversight; release cadence management; multi-stream coordination; technical debt reduction.
• Release Management: Change failure rate (CFR) control; deployment governance; pre-production defect detection (>85%); rollout stabilization.
• Data Platform Delivery: Delivery orchestration of DWH, Big Data (Cloudera/Hadoop, Spark, Kafka), and ETL/ELT pipelines; performance incident reduction.
• Service Stabilization: SLA compliance sustained at ~98% with contractual penalties eliminated in a critical insurance service; availability above 98% on banking data platforms.
• Regulatory Delivery: direction of regulatory reporting programs (RDA-BI/BCBS 239, IAS 39) in multi-factory models of up to 6 factories, with pre-production defect detection above 85%.
• Multi-Factory Coordination: Governance of distributed delivery factories (up to 6 simultaneous); capacity planning; quality certification of components.

Frameworks & Tools

PMP® · Agile / Hybrid · CMMI · ISO 31000 · Jira · Confluence · Cloudera / Hadoop · Spark · Kafka / NiFi · PowerCenter · Oracle / SQL · Power BI

CV DLV available upon request — contact@josegalindo.net